The following conditions form the basis of your contract with London Showtime a UK registered business and a registered subsidary of The Hotel Directory Ltd whose registered office is at 13 Princeton Court, 53-55 Felsham Road, London SW15 1AZ and the contract will be effective once full payment has been received and our Confirmation Invoice issued.
1. As competitive accommodation rates have been negotiated and payment for your booking is made in advance by us, full payment is required at the time of booking.
2. Please check your booking request details carefully before confirming your request. If you wish to to change your booking with us an amendment fee of £10 per booking will be made(unless the total value of your booking increases as a result of the amendment).
3. In the unlikely event that you have any reason to complain about your accommodation, please communicate this immediately to the hotel management. If they are unable to resolve your concerns satisfactorily please contact us on Tel (0044) 208 254 7770, Fax (0044) 208 773 9509, or E-mail info@thehoteldirectory.co.uk Our offices are open (UK time) from 09.00-20.00hrs Mon -Fri,09.30-17.00 Sat, and 10.00-16.00 hrs Sun. Failure to observe this procedure or to allow ourselves/hotelier to address the causes of your dissatisfaction will make it very unlikely that we would be able to secure compensation on your behalf.
4. Prices include accommodation, breakfast (where shown), and all local and state taxes, but do not include charges for any resort facilities, health club or sports equipment sometimes levied by hoteliers. We reserve the right to change our prices, however once our Confirmation Invoice has been issued our price is then guaranteed against any further surcharge. London Showtime prices normally represent considerable savings over the hotel’s public rates, however during Trade Fairs or major Conventions, or occasionally where hotels offer promotional prices locally, this may not be the case.
5. Information regarding the facilities and the situation of each hotel is derived from details provided by the hotel management. Your attention is drawn to the fact that hotels can and do remove facilities from time to time for essential repair and maintenance. London Showtime will endeavour to keep you informed of any alteration or change which may materially affect your enjoyment. Where a particular facility or service is of key importance to you, you should make this known to us at the time of booking. London Showtime acts solely as agents between the guests and the hotel. In the event of the dispute between these parties London Showtime will make every effort to secure a satisfactory solution, but cannot accept responsibility in respect of either party.
6. Force Majeure - London Showtime shall not be liable for any failure to perform the contract which is due to unforeseen circumstances beyond our control (or the control of our suppliers) including, but not limited to; war, the threat of war, riot, civil strife, industrial dispute, natural and nuclear disaster, fire or adverse weather conditions, transport closure or congestion of airports, ports or roads.
7. Cancellation Terms - please note that all Theatre and Rail tickets, once booked, are non refundable. Should you need to cancel your Theatre/Railbreak after booking a 10% cancellation charge ( of hotel costs) will apply. If the cancellation is made within 7 days of your date of arrival a 50% charge ( of hotel costs) will apply and if the cancellation is within 3 days of arrival the charge would be 100%. WE REGRET THAT NO REFUNDS CAN BE MADE FOR CANCELLATIONS NOT MADE VIA US. Similarly if you wish to extend or reduce your stay in London you must advise us AND NOT THE HOTEL otherwise amendment/cancellation charges may be incurred.